Shipping & Returns

Shipping & Returns

Ordering

  1. Place an item(s) in your shopping cart by clicking on the “Add to Shopping Cart” button, which is located below the product description on each product page.
  2. Choose “Check Out” at the bottom of your shopping cart after you are done shopping. Prior to checking out, you can also click on the “Create New Account” button (optional) to create a login and password for easy repeat ordering; you won’t need to re-enter information every time you order.
  3. Complete the checkout process by providing billing and shipping information.
  4. Submit a valid credit card.

Payment

All payments must be received by us prior to shipment of any product(s). We accept payment by Mastercard, Visa and Discover. All prices are listed in U.S. funds.

Shipping

Our customer service department will contact you to determine the best shipping method. For special shipping requests please call us at 855-418-0018 and we will try to accommodate you. Orders may be placed seven days a week, however, deliveries are only made Monday – Friday. We make every effort to ensure that items in stock are shipped promptly. Saturdays, Sundays and holidays are not considered business days. You will be notified if there is a significant delay.

Please make sure to give us a valid daytime telephone number where we can reach you. If there is an issue with your order, we will call you.

Returns

Thanks for shopping at ShopHomeBasics.com
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Please call customer service at 855-418-0018

Monday - Friday 9:00 AM – 4:00 PM, EST. 

Or email us via our contact us form or at cs@shophomebasics.com

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Customer Service

We always welcome your questions and feedback! Our friendly customer service team is happy to help answer any questions you may have regarding your order!

Please call us at 855-418-0018, M - F 9:00 AM – 4:00 PM, EST.

 

Prices / Website Errors

With respect to items sold by HDS Trading, Inc., the price of an item is as set forth on the website. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your invoice.

HDS Trading, Inc. strives to make every effort to keep our product descriptions and pricing as accurate as possible. If, however, an order is placed containing any incorrect description and/or pricing, we will contact you requesting instructions or to notify you that the order has been cancelled. Please make sure to give us a valid daytime telephone number where we can reach you.

   

1305 Jersey Ave.
North Brunswick, NJ 08902
TEL: 732-418-0418
FAX: 732-418-0414

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